Refund and Returns Policy
Last Updated: September 13, 2026
Website: www.ourtexaswhisk.com
At Our Texas Whisk, we strive to provide high-quality products and customer satisfaction. Please read our policy below regarding returns, refunds, and digital purchases.
1. Digital Products (All Sales Final)
Due to the immediate access and non-returnable nature of downloadable and digital goods, all sales of digital products are final.
- We do not offer refunds, returns, or exchanges for digital downloads, recipes, e-books, or online content once the purchase is completed.
- If you experience technical issues accessing or downloading your purchased file, please contact us at support@ourtexaswhisk.com so we can assist you.
2. Physical Products
Eligibility for Returns
We accept returns on physical products under the following conditions:
- The item must be unopened, unused, and undamaged.
- The item must be in its original packaging.
- Returns must be initiated within 30 days of the original delivery date.
Non-Returnable Items
For health, safety, and hygiene reasons, we cannot accept returns on:
- Any physical item that has been opened, seal-broken, or used.
- Perishable or edible goods.
- Items marked as “Final Sale” or clearance.
3. How to Initiate a Return
- Contact Us: Email us at support@ourtexaswhisk.com with your order number and details about the item you wish to return.
- Approval: If your return meets our criteria, we will send you return instructions and the address where you should send your package. Do not send items back without contacting us first.
- Shipping Costs: Customers are responsible for paying their own shipping costs for returning physical items. Shipping fees are non-refundable. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
4. Refunds & Processing
- Inspection: Once we receive and inspect your returned physical item, we will notify you via email regarding the approval or rejection of your refund.
- Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5 to 10 business days.
5. Damaged or Defective Items
If your physical item arrives damaged or defective, please contact us within 7 days of delivery at support@ourtexaswhisk.com with:
- Your order number.
- Clear photos of the damaged item and original packaging.
We will review the request and, if verified, issue a replacement or full refund at no additional cost to you.
6. Contact Us
For any questions regarding our Refund and Return Policy, please reach out to us:
- Email: support@ourtexaswhisk.com
- Website:www.ourtexaswhisk.com